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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
696 ratings and 346 comments received in the last 90 days.
03 January 2025
Quick and easy
30 December 2024
Delivery was delayed, but we were kept informed throughout
28 December 2024
I will not go back to Sytner Warwick again due to the way the car has been spec'd. The dealership did not go through differences in features between traded in car and new car, resulting in dissatisfaction of car spec.
27 December 2024
All staff, all facilities and the coffee brilliant. The new showroom is top class
25 December 2024
Paul was brilliant and made it a special day.
21 December 2024
Sean our sales exec was diligent throughout. Highly personable, great product knowledge
17 December 2024
We got the car we wanted with staff' support
16 December 2024
Sean worked hard to ensure that our purchase and delivery experience was straightforward and enjoyable. He kept us up-to-date throughout the factory order and helped find answers to any queries we had. It was simply a real pleasure to work with him.
16 December 2024
See above
10 December 2024
We were kept up to date every step of the way, we corresponded with Paul Dable who couldn't have been anymore helpful.
09 December 2024
Hand over had tyre pressure issues resulting in a further visit
05 December 2024
This was the first time we had used a main dealer to purchase a car. Everybody at the dealership looked after us from the moment we entered the door. We loved the reveal when picking up our new car and look forward to repeating the experience in time
05 December 2024
Max was very helpful keeping us updated on the arrival and was able to explain all the new features in the car
04 December 2024
Excellent, efficient customer service.
04 December 2024
Purchasing my new car from Sytner Warwick was indeed a pleasure and the sales team could not have been more obliging. Handover was seamless and a most enjoyable experience.
04 December 2024
Very friendly and welcoming staff, very simple process.
02 December 2024
See above
02 December 2024
Great experience. People were attentive as soon as we walked in and also left us to wander around and look at the cars in the showroom
01 December 2024
Everything was great
27 November 2024
Good customer service from Jordan Bayliss. Always phoned back and kept me informed .
25 November 2024
Everything was dealt with quickly and efficiently. No stone left unturned. I got exactly what I asked for
24 November 2024
Kept me informed throughout the process
23 November 2024
There are a few teething issues with the high-tech state-of the-art controls in my new car which have made me a bit nervous in my first week of driving. I look forward to my invitation to talk this through at my dealership to iron out any problems.
20 November 2024
We tend to use the same garage as we know the salesman well
18 November 2024
Paul Dable made sure we were put at ease and carefully explained the steps involved with clear introductions to colleagues involved in the finance aspects. All communications were very clear and well structured. An excellent experience all around!
16 November 2024
There are a lot of features that emerge after delivery. One negativebis that the ability to recharge on the move has been dropped
06 November 2024
Vehicle was delivered with damage to interior.
04 November 2024
Alana was the sales person that l dealt with and she was excellent.
04 November 2024
The delivery and handover was completed in 24hrs. The car is amazing and a real step up from the 21 model.
04 November 2024
Very happy with the service, Max listened to what I wanted and showed me vehicles of interest and features included.
03 November 2024
From start to finish I never had any concerns, everything was dealt with effortlessly.
01 November 2024
Jordan Bayliss at Sytner BMW in Warwick was exceptional throughout the process. He took the time to stay in touch with me every step of the way and was quick to respond to questions and also pro-active in keeping me up to date on the process.
01 November 2024
Kept me up to date throughout
31 October 2024
Handover was quick and easy with no issues
30 October 2024
Couldn't be happier. Easy process from start to finish.
28 October 2024
Dan went above and beyond to get the best deal possible for me
22 October 2024
Brilliant communication throughout from ordering the car to delivery, Dan was so helpful and communicative with every step.
15 January 2025
Prompt, polite, professional on time service.
15 January 2025
Pleased with the service I got
15 January 2025
We all need interaction there is far to much time spent on hold waiting to speak to a real person. BMW has the personal touch. They care and work to the best of their ability to help , support and complete a fantastic service.
15 January 2025
Really excellent service from Charlotte- she was both professional and friendly, and made me feel very welcome.
15 January 2025
Hollis did everything she could to help.
14 January 2025
Good
14 January 2025
Very good
14 January 2025
Staff are excellent, always very welcoming and helpful. Hollis has been great, always goes above and beyond!
14 January 2025
Helpfulness
14 January 2025
I have already sent a follow up to this and had zero contact. I would advise you follow up with that as a good starting point
14 January 2025
Work done on car on time
14 January 2025
All work undertaken professionally.
14 January 2025
The service consultant was excellent. Loved the new showroom and service centre.
14 January 2025
On this occasion the work completed appears fine although it took somewhat longer than i had expected for a waiting appointment.
14 January 2025
No issues to report.
14 January 2025
I could not fault the service provided.
14 January 2025
Staff were very helpful
13 January 2025
Becky was lovely and really helpful. Although I was disappointed the new part fitted was faulty again, the team ordered a new part immediately and were able to return my car the day after. Becky kept me updated throughout.
13 January 2025
George was great. Very knowledgeable and explained everything clearly. Kept me updated with works. He's an asset to the company.
13 January 2025
It was very good!
13 January 2025
I have made appointments for breakpads to be change and knew I have notifications about tyre pressure
13 January 2025
Everything went as it should. Staff very helpful.
13 January 2025
Friendly and professional staff
13 January 2025
The team at Warwick were very efficient and booked and processed the work very quickly,
13 January 2025
Wonderful personable service provided on my first visit to BMW Sytner Warwick
13 January 2025
Excellent service as always
13 January 2025
My issues were dealt with very well by Verona Smith, she is superb front of house!
13 January 2025
Good
12 January 2025
Very satisfied was told clearly what was happening to my vehicle the video check is a great feature
12 January 2025
Excellent service throughout
12 January 2025
The staff are super friendly and helpful
12 January 2025
No complaints
12 January 2025
Excellent service from Hollis and the team
10 January 2025
I had a dashcam fitted. I hadn't realised we'd ordered just the front one, Jordan went out of his way to find out if I could also have a rear one fitted and introduced me to product guru Jag who also went out of his way to assist me.
10 January 2025
Hollis has been amazing all throughout the process.
10 January 2025
Verona in service at Sytner is amazing, unfortunately since the change to Sytner the 'overall' experiance is poor.
09 January 2025
Cannot fault it
09 January 2025
Great service and was kept informed of progress while I was waiting
09 January 2025
General lack of communication and not being told what was going on.Communication was only improved after I went in and complained
08 January 2025
Work done on time as expected
08 January 2025
Friendly and professional
08 January 2025
Lovely friendly staff, nice environment to wait and very helpful in explaining sl the options available to me
08 January 2025
Very good, welcoming and polite and put my mind at ease.
08 January 2025
Easy to deal with
08 January 2025
Very helpful staff and quick response to my issue.
08 January 2025
They looked after my vehicle brilliantly
08 January 2025
Even though my vehicle had to be returned to the workshop, Nicholas Harrington was excellent at keeping me informed throughout the whole process. He has rectified the issues and restored my faith in the Sytner Group!
07 January 2025
Service was far beyond expectations. I was served by Becky, she noticed it was my Birthday on the day of my car service and when I came to collect my car she had got me a card and some chocolates. Becky is a credit to Sytner, amazing customer service
07 January 2025
Lovely service video, but too garbled; could not understand a lot of it due to background noise
06 January 2025
Very good service, Hollis communicated well and was efficient and thorough. Pleasurable experience in branch whilst waiting for the service
04 January 2025
Good service and liked the video
02 January 2025
Free air conditioning services provided. Customer service representative was professional and friendly.
02 January 2025
The work was rushed and has to go back again to be completed.
02 January 2025
Everything done well and in a few hours.
02 January 2025
I was completely satisfied with the service - but the dash cam had been disconnected by the service dept, I understand why. I would have appreciated the service dept reconnecting the dash cam without being asked to do so.
02 January 2025
I was generally satisfied with the service experience. However, my experience would have been greatly improved if a lift home had been organised. Walking nearly 3 miles at 9 AM in cold weather was not ideal.
02 January 2025
I was dealing with Hollis and she was really great and welcoming and did an amazing job
02 January 2025
Hollis was great help with the information and service.
02 January 2025
Happy with the issue being fixed 1st time
02 January 2025
It's annoying that when you call, you have to speak to someone in a call centre rather than the person that you deal with in the garage. Only other negative is they wanted to charge me £120 to update the software on my car.
02 January 2025
Excellent as always
30 December 2024
Car checked and found fault before MOT so good to check in later. And curtesy car very easy to set up
29 December 2024
Extremely satisfied forgot the name of the guy that booked us in and out but he couldn't have been more helpful.
28 December 2024
Car returned on time as promised & I was kept up to date with progress while I waited
28 December 2024
Smooth and efficient service
28 December 2024
Just all good
26 December 2024
On time
26 December 2024
Warranty issues Not covered for some work that needed done
25 December 2024
I was asked my vehicle registration on arrival and repeated is several time only to be told every time that it wasn't a registration. My car was booked in but I waited to be asked after a long wait am I here to book my car in.
25 December 2024
First class service
24 December 2024
Your staff could not have been more helpful. Service was excellent
24 December 2024
Brilliant
24 December 2024
Recall job was done quickly and health check video was good to see
24 December 2024
I wasn't impressed with an oil change and check of a 9000 mile car costing over £360 but they did a good job, the staff were polite and I knew the service cost before arriving so I have no issue with the Warwick dealership.
23 December 2024
Excellent service, staff very professional.
23 December 2024
My impression is that there is a layer of automated messages between me and your reception staff. I prefer human contact.
23 December 2024
Good service
23 December 2024
Friendly, welcoming as always at Warwick.
22 December 2024
Great visit. Kept fully informed and some good banter on collection. Thank you !
22 December 2024
Not much emphathy shown on arrival after a near death tyre blow experience
22 December 2024
George was brilliant. I came on the wrong day but he fit me in for the recall and came up with a sensible price for service which saved a further trip. A significant improvement on the previous visit so thank you George
22 December 2024
Great communication and level of service
21 December 2024
Poor
21 December 2024
Having had a phone call from Alana offering to show me what cars were on offer while waiting for car, it was disappointing that she never showed up. No phone call to cancel the arrangement either.
19 December 2024
Loan car was provided with approximately half tank of fuel. The garage technicians had mixed up the MOT certificate from another vehicle and recorded the vehicle mileage incorrectly on the invoice. George provide the correct MOT certificate.
19 December 2024
Nice treatment
19 December 2024
Good reactive service
19 December 2024
The lady who dealt with my booking was excellent in every respect, first rate service.
18 December 2024
Nice and professional
18 December 2024
3 days for headlights seemed rather long in addition you left plastic shavings in my car.
18 December 2024
Exceptionally so.
18 December 2024
Unfortunately I needed to go back a couple of days later as something had been left hanging underneath the car (which was explained as a fuel filter). For an expensive service I was dissatisfied that something had been left in such a state.
17 December 2024
As I said it was all done
17 December 2024
The team worked to resolve the fault /s in a timely fashion- treated us with it most courtesy
17 December 2024
Treated with respect as a client and customer
17 December 2024
Sytner were fine but the update was no better and didn't resolve the issues
17 December 2024
Thorough inspection keeping me updated on progress
16 December 2024
.
16 December 2024
All tasks carried out in a timely manner & properly.
16 December 2024
Helpful, efficient and friendly service
16 December 2024
They gave a detailed explanation of the car
16 December 2024
The service team both front of house and technicians looked after me and my car well. The parts were quickly ordered and the work was undertaken in good time.
14 December 2024
Only having been for a recall, it seems an improvement on Rybrook. Very bland and impersonable building.
14 December 2024
local and good experience
14 December 2024
Car was signed for complimentary wash and vacuum - was not done Car tyre was replaced but tyre pressure was not set properly, i had to pay outside and get it sorted . Visual inspection was done and paid for but missing in BMW service history in app
13 December 2024
Had to come back to have service light reset
13 December 2024
Tyres not held in stock, after being advised they were coming up for replacement.
13 December 2024
Customer service was excellent as always in the showroom
13 December 2024
kept uptodate on what was happening with car and process was very effecient.
13 December 2024
The staff was very friendly and professional.
12 December 2024
Very unsatisfied. Once I raised a complaint with the service manager it was dismissed and he made me feel it was somehow my fault and I should expected it to take over double the time they said.
12 December 2024
Good service,
12 December 2024
Friendly
12 December 2024
5 is usually perfection, which I am yet to find anywhere, but compared to interaction with other dealers and garages, you do go the extra mile, even if this is reflected in the pricing
11 December 2024
Service was fine, but there was nowhere to park.
11 December 2024
The service was done in expected time.
10 December 2024
I booked a 9am appointment to have access to my car in the afternoon, yet the work wasn't complete until nearly 6pm, despite being told on the day that if I arrived by 5pm (which I did) it would be ready. I am now out of pocket for travel expenses.
10 December 2024
Cost was as expected. Polite staff and car clean looked like it was taken care of
10 December 2024
Customer Service standards from rybrook to Sytner gone downhill Scruffy staff Poor first impression from receptionist No name badges Customer etiquette deteriorated
10 December 2024
Personal service from your service advisor was very good. But you were busy that day and therefore the car wasn't available as early as I had asked for it.
10 December 2024
Really helpful and friendly people.
10 December 2024
Good service
09 December 2024
The work was completed quickly and efficiently once the problem was identified. You got me back on the road the next day.
09 December 2024
Again always good service
09 December 2024
Charlotte was amazing with support and took the time to understand my challenges and meeting my needs. I was disappointed that I was not provided with a courtesy car, as I could not have planned that I was going to need a whole part replacement.
08 December 2024
Service was fine although I was disappointed you didn't clean the car this time.
08 December 2024
The only shortfall, I had was the appointment booked through my BMW app did not book the appointment at the centre. I have to manually book the appt through the call centre again . This devoid the purpose to use the app for every step
08 December 2024
Quick and efficient but we are still having a few niggles with android auto so will need to come back
07 December 2024
I needed to have the fuel check done. Not sure why range is dropping so fast. This is a new issue
07 December 2024
The whole process, booking in, customer reception, being updated on work as it progressed, helpfull attitude of staff.
07 December 2024
My driver side window is still squeaking
06 December 2024
New facility is certainly an improvement especially the parking which was a problem before. Customer waiting area is lovely, nice coffee and snacks. WiFi was perfect too so I could work. Made a nice change from my home office actually.
06 December 2024
Excellent customer service from Dan.
06 December 2024
Service was spot on. Paperwork and car, as promised, were ready and waiting
06 December 2024
Excellent as always.
05 December 2024
Our vehicle arrived at the dealership via roadside assistance because of an intermittent safety issue. The service department (Charlotte) were expecting us. Our concerns were listened to and understood. Hopefully a software update will have fixed it.
05 December 2024
It was excellent. Dan gave me a thorough description of the video report and the findings from the MOT. He was detailed and patient while I asked questions. He pointed out what was necessary in the near future, without any hard sell. Great service!
05 December 2024
Issues with my vehicle were clearly communicated to me and everything possible was done to offer me an alternative vehicle solution with clear presentations and informative and engaged staff members.
05 December 2024
I was looked after extremely well by the team on the day. Nothing was too trouble and your staff member who dealt with my car issues was outstanding.
04 December 2024
The service was fine
04 December 2024
Friendly, informed advice helped us fine-tune the appropriate work required on our car.
04 December 2024
No issues at all but was called in for EGR replacement but parts were not available
04 December 2024
Extremely happy.
03 December 2024
Very personable service, updated regularly. Great customer care and adaptable to different clients.
03 December 2024
I Have had problems with my car oil leaked after it was serviced. Drove to london had to get RAC and the cap was loose And have had problems ever since.
03 December 2024
Excellent service throughout. Couldn't do enough and vehicle turned around extremely quicky
02 December 2024
No problems encountered.
02 December 2024
Good communication of the issues found with the car and clear timetables for completion of the necessary work.
02 December 2024
Car was originally in for recall work. However a low battery warning came on during the journey from Banbury. Credit to Hollis, she organised testing and replacement battery during the same visit.
02 December 2024
Great experience
01 December 2024
There was no-one at the reception desk on first arrival and when I returned to pick the car up. Otherwise everything was OK
30 November 2024
The extras and time spent on the car.
28 November 2024
Dan, the service adviser, was very helpful and knowledgeable.
28 November 2024
The advisor was really polite and clear with everything said
28 November 2024
The service advisor communicated throughout the process
28 November 2024
All I would add is that my car came in with a tyre pressure warning light that had appeared the day before. And it was still on post service. It would have been nice if this was picked up and repressurised.
28 November 2024
The customer agent was clear and quick in dealing with me
28 November 2024
Great overall service from friendly staff and really happy with the repairs carried out.
28 November 2024
Service advisor Zak Ryder was always professional, explained to me what was being done to the car at all times.
28 November 2024
I often find myself thinking, maybe Sytner is a little overpriced and maybe next time I won't pay the additional fees, but every time I go I have the best customer experiences not just of any mechanic or dealership but any retailer I've ever been to.
27 November 2024
Airbag was replaced quickly and I was able to collect my car by lunchtime
27 November 2024
Pleasant staff
27 November 2024
Main receptionist and Service receptionist were excellent, polite, personable and helpful. Job carried out as expected within timescales stated and nice to have car vacuumed and washed before collection.
27 November 2024
Good service, reliable and friendly
27 November 2024
The new premises has enhanced the service experience, which now feels relaxed and not rushed. The service advisers are professional and communicative. You feel like a valued customer when you bring your vehicle in for service.
27 November 2024
Helpful staff
27 November 2024
Extremely satisfied
26 November 2024
Every one professional and polite
26 November 2024
Polite. Friendly staff. Quick service. Informative. Nice environment.
26 November 2024
Did exactly what was required
26 November 2024
10/10 excellent service, I was well looked after by all the staff during my visit for the air bag recall.
26 November 2024
Carried swiftly and with absolutely no hassle. Job done!
26 November 2024
Despite the vehicle tech saying rattle fixed, it wasn't and was still present after pick-up. So had to rebook. Also didn't wash & vac.
26 November 2024
The oil was not full on the oil change. For a £230 oil change I expect it to be full. The car was washed as part of the service and had not been dried properly so there were splodges everywhere including the windshield. There was also a scratch
26 November 2024
All good
25 November 2024
Smart shoeroom, efficient staff and competent service.
25 November 2024
Faults identified and rectified
25 November 2024
From the meet and greet at the door to the excellent service that Hollis provided, I could not fault a thing.
25 November 2024
There was a small issue with the car but Becky and the Service manager werevvwery quick to sort it out
25 November 2024
Because they make the video and tells you everything
25 November 2024
Supplementary question answered effectively
25 November 2024
I visited the dealer for MOT. They also fixed an oil leakage issue that I was not even aware also applied recall campaigns. Special thanks to George who kept me informed about every step and behaved very professional.
24 November 2024
Good service
24 November 2024
Fantastic service
24 November 2024
No reason to be dissatisfied.
23 November 2024
Hollis Cockerill great ideal with. Your self serve technology seems superfluous.
23 November 2024
Very helpfull staff
22 November 2024
Delays and conflicting information made your company appear amateurish. Although high praise to the 2 young service advisors who were thrown in at the deep end and behaved very professionally. Rowan I think and a young lady whose name escapes me!
22 November 2024
Confusion of pricing and was asked to pay more than the quoted price, agent had got it wrong and had to apologise. should not have to deal with this while in the showroom waiting for my car, unproffesional
22 November 2024
Great communications, received the complimentary wash and vac, however they didn't vac my boot - and it needed it.
22 November 2024
When i drive away from Sytner Warwick i know that my b.m.w. has had a excellent health check .
21 November 2024
Service knew I was waiting but took longer because technicians attended a meeting... I was told
21 November 2024
Would seem left hand doesn't know what right hand is doing. Also if you have oil change offer of free oil, not offered. Main gripe is £350 + vat for steam clean of engine, appears just one part of engine cleaned, the rest filthy.
21 November 2024
A good service was given and the service advisor very polite and helpful.
21 November 2024
Disappointed that I have had yet another issue with this dealership under new Sytner ownership. 3 months ago car was in for brakes renewal. 2 weeks later had call to say I hadn't paid for the parts and this was not the case as invoice settled in ful
21 November 2024
No issues
21 November 2024
Car service went as planned, great communication and talked to me like a respected adult but also a proper human not a number
21 November 2024
Did what I expected
21 November 2024
Efficient
21 November 2024
Full service was undertaken quickly and efficiently. A video was provided of the cars health.
21 November 2024
Everything was updated and going smoothly
21 November 2024
It was as food a service as I could have wished for
21 November 2024
Friendly and professional
21 November 2024
Professional, polite and informed service from staff.
21 November 2024
Booking the service is always very straight forward when discussing issues with the Service Support Executive. I was kept updated on the progress of the service via a Vehicle Health Check video, sent from the technician carrying out the service.
21 November 2024
Very efficient service advisor that organised a lift and return to the dealership. Friendly and knowledgeable that listened to my requests on the day. Good experience
21 November 2024
Very satisfied in general however whilst there with my vehicle I explained to the service person that I had been unable to connect the BMW app with my vehicle. Although promised otherwise I have not received a follow up regarding the issue.
21 November 2024
Service done as expected. However my additional recall fix couldn't be done due to parts not being available so will have to go back again
21 November 2024
Hollis was great
21 November 2024
Met by friendly and helpful salesman
21 November 2024
Front of house staff were friendly and efficient and my vehicle was very well looked after in the workshop.
21 November 2024
Well organised (unlike some previous visits), quick and efficient. Decent hire car, good comms during the day and a surprise voucher for recall
20 November 2024
I got a video explanation about my car. People in the office and engineers took time to explain matters to me. I'm glad customer care is alive.
19 November 2024
Well informed on my vehicle progress
19 November 2024
Score would have been higher if the service team had taken note that I live 20 miles from the dealership and could have saved me journeys to/from the garage to pick up the car, to find the faulty sensor part would be available the next day
18 November 2024
I wish you had some rear wiper stock
18 November 2024
Quick and helpful
18 November 2024
Friendly service
18 November 2024
Hopefully you have now fixed my problem!
18 November 2024
It went smoothly on the day.
16 November 2024
Routine recall.
16 November 2024
They are transparent about the issue
16 November 2024
We were made to feel welcome and comfortable whilst we waited. Always feel like a valued customer.
15 November 2024
Dan Williams was very professional but also friendly and communicated well.
14 November 2024
No issues and very professional.
13 November 2024
I paid good money I expect good service
13 November 2024
Very pleasant but did not visit for a service
13 November 2024
Had to wait longer than was advised.
12 November 2024
Very good service.
12 November 2024
Smooth recall process from start to finish.
12 November 2024
Still not solved my issue with the vehicle after various attempts
11 November 2024
helpful & good informative dealing the service
11 November 2024
The service centre staff are true BMW and every effort was made to make the experience painless. Everything was explained and options offered.
11 November 2024
The car is running smoothly and I have confidence in your service.
10 November 2024
No issues so happy with the service
10 November 2024
Good
10 November 2024
Everything was seamless. I have been a user of the collection and delivery service since I bought the car and I find this very useful given that the dealership isn't in a great geographical location for me.
09 November 2024
Completed everything as requested
09 November 2024
The part required was not available and has had to be ordered.
09 November 2024
I arrived upset.butThomas Leech and verona smith where excelent in there concern and looking after me so well.
08 November 2024
The required work was completed quickly to a high standard
08 November 2024
Wasted a day for a 30 min brake fluid service. Front of house service v good but service scheduling appalling (the same as every other service with this dealer/franchise)
07 November 2024
Great service
07 November 2024
Verona at Sytner Warwick was extremely helpful and informative during my visit. Making it a pleasurable experience. Alfie, the technician who worked on my video, looked after my car very well and provided a solid CITNOW video. Thank you
07 November 2024
All easy to do, efficient and pleasant
06 November 2024
Kept updated, and pleasant cheerful staff especially Rowan
06 November 2024
Becky and all the staff at Sytner Warwick are a pleasure to deal with. From Tina on the front desk, to Becky, Zack and Dan in Service, Paul Dable in the sales team and even Steve Kemp working hard behind the scenes in the Body Shop.
06 November 2024
Very helpful staff
06 November 2024
The girl organising the service was very responsive and kept me informed as were the people in the office on site
06 November 2024
Easy booking, and work sorted the same afternoon while I waited and to quoted costs.
06 November 2024
The service was delivered as promised
05 November 2024
My only constructive feedback is that I left the car with the garage for 2 days for service and alloy wheel refurbishment. It felt like the 2 departments weren't joined up and I had to call late afternoon on the second day to see if the car was ready
05 November 2024
Staff were very friendly, helpful and informative.
04 November 2024
Good customer service
04 November 2024
Car was not ready for collection as soon as I expected. ie Left at 10.30 for an MOT and at 16.30 still was waiting for a cleaner to become available.
04 November 2024
Complete lack of keeping customer informed. Agreed pick up for 13:30 no contact to contrary and car not ready. Not advised if MOT passed or failed. Waited for almost 40 minutes for an invoice to be produced.
04 November 2024
Great service and staff
04 November 2024
Did what was expected
04 November 2024
They were courteous, helpful and I was very impressed with the gifts they gave me
04 November 2024
Dan Mills was fantastic throughout. Great experience.
04 November 2024
The Best.
04 November 2024
Very satisfied overall. Although I did have to call in to see what was happening as I hadn't heard
03 November 2024
Assistant was helpful and friendly, great service.
03 November 2024
All work completed well.
03 November 2024
had a slight problem, but again it was handled efficiently
02 November 2024
Car MOT done in good time as promised, video sent of progress on my car. Full explanation of work carried out
02 November 2024
All work completed as planned
02 November 2024
everything went as planned
01 November 2024
Courteous welcome and excellent service provided by Ronan Ferguson
01 November 2024
Both Charlotte and Lee were very helpful, however marked down due to the Saturday experience with George
01 November 2024
Thought to ask / buy me a sandwich as my service was over lunchtime.
01 November 2024
Friendly professional
01 November 2024
On the day of the service (new tyres and investigation of a charging fault) I phoned at 2pm and 3.30pm for an update on my vehicle. On both occasions I was promised a call back, I never got one. I got an Uber to the dealership only to find out the ca
01 November 2024
BMW's roadside assistance was a lifesaver! They quickly fixed our flat tyre with a space saver and the BMW Sytner team fitted us in for an appointment to install a replacement tyre the very next morning.
31 October 2024
Quality/cost
31 October 2024
Found Dan Mills, brash and also didn't care or listen to my complaints and I was palmed off to someone else
31 October 2024
Becky was excellent in handling and resolving a problem with the servicing of my car ( a tyre that needed replacing). She was very personable and professional.
29 October 2024
Again good service, value for money.
29 October 2024
Great experience with the service. Cost might be improved.
29 October 2024
Friendly staff and all easy with no hassle.
29 October 2024
Ronan did a great job in keeping me informed. My services was completed on time with no issues. An overall great experience.
28 October 2024
Excellent smooth service
28 October 2024
Wheel change over & Oil change done quickly !!
28 October 2024
Oi booked a courtesy car but when I arrived I was told if I waited 5-10 mins they would tell if if the car needed attention or I could take it. After 75 mins I asked what was going on and wax told the car needed a test drive and I would get a video
28 October 2024
Polite friendly staff took care of car
28 October 2024
Kept informed, service video provided
26 October 2024
Verona was helpful and kept me updated thoroughly my visit.
26 October 2024
Efficient service on a recall for drivers air bag replacement
26 October 2024
Booked in for mot, but needed new tyres! Told could not get tyres until next mornibg? They came in the afternoon. I had the tyres changed at Kwik fit previously came within two hours? Did not fix small problem with clip to door although I asked many
26 October 2024
If I can get the recall sorted it would have been a five
25 October 2024
Well looked after as usual, attentive service from your representatives with clear communication throughout.
25 October 2024
Video showed extent of vehicle examination which led to confidence in work carried out
25 October 2024
Good communications, polite friendly staff
24 October 2024
Marked down as we didn't have as much call back as we wanted, as my car had been towed in & we lived 1&1/2 hours away & needed to sort pick up.
24 October 2024
The service was very good
23 October 2024
Always been polite, efficient and effective but don't think call centre booking best for dealer or customer
23 October 2024
I was informed of the cost before the service and even given the option to do split payment (if I needed it). All went as good as it could.
23 October 2024
Good communication and customer service. Charlotte was very helpful and kept me fully informed.
23 October 2024
Great service. The staff are so polite, friendly and helpful. The car was washed and presented back in a wonderful condition. The dealership is not the closest one to me, but I would rather travel a little further to use Sytner Warwick.
23 October 2024
It doesn't affect the number of stars I'd give, but It would have been good if the wiper blades and tyre that I was advised needed renewing would have been in stock so that they could have been sorted on the day of the service.
23 October 2024
Quick efficient and friendly service.
22 October 2024
Great service from Dan
22 October 2024
Quickly dealt with, pricing was fair, but not cheap, but offered alternative incentives such as proximity to home and good parking
21 October 2024
The warranty was acknowledged and the issue dealt with.
21 October 2024
. Salesman Dan Williams kept us updated on our order and was helpful and professional at all times.
21 October 2024
Friendly staff plus quick service & updates.
21 October 2024
I was greeted and then directed to a service adviser - who actively listened to my request. This was dealt with in an efficient and friendly manner. All satisfactory.
21 October 2024
I wanted diagnostics of a transmission problem. For £120 I was just given an estimate to fit a new gear selector. No diagnostic data was handed over until I asked for it. I got a brief note! I did, however get a video of the car underside.
14 January 2025
Excellent experience. Can't fault Sytner. Purchase went very smoothly with no issues.