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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
711 ratings and 362 comments received in the last 90 days.
25 March 2025
Dan, Ben and your people did everything needed.
24 March 2025
Paul and Frankie have been amazing - from having a chat to working together . You can tell they been about there for a while and really care for the customers!
24 March 2025
Excellent service throughout
22 March 2025
Made buying the car a pleasure
20 March 2025
The staff at BMW Sytner Warwick went above and beyond to help me find the right car and deal. Paul went out of his way for the handover, rearranging the collection date to suit my needs. He also took the time to demonstrate the vehicle's features
20 March 2025
Alana was fantastic, always super friendly and always quickly came back with answers to any questions I asked. Everything was straight forward and I was kept updated along the way. Jaz was also brilliant, friendly and informative. Car looked great
19 March 2025
The car arrived earlier then expected, a big plus and Paul makes a great moment for the car reveal :) I love that part!
18 March 2025
Alana and Jas were really attentive.
16 March 2025
Only negative is the sea of emails. Package them all up in one electonic folder.
10 March 2025
Attentive and professional
09 March 2025
Great dealership. Good communication
06 March 2025
Sean McDonnell was ever so helpful, he's a star !
05 March 2025
Paul and Jaz were so amazing! Looked after me the entire process and helped with all my requests/questions.
05 March 2025
Very satisfied, Dan Williams done a fabulous job. The time and effort Dan put in from the start to the end. Great asset to Warwick BMW.
05 March 2025
Good show room with professional staff.
02 March 2025
Dan Williams was especially helpful in explaining all the key information about the model I purchased for a replacement to my old BMW 1 series. He kept in close contact regularly to keep me updated at all times. He was always very professional.
17 February 2025
Was kept regularly updated with the shipping status and soon as the car arrived, Jordan expedited car prep for handover. He also gave me really helpful advice on the sale of my previous vehicle (a Ford) which is very much appreciated.
14 February 2025
The sales team were attentive and wanted to ensure that I was both comfortable with my purchase and that I fully understood the new tech.
11 February 2025
As above, the sales rep was attentive, supportive & answered my many technical questions
09 February 2025
The whole process was smooth from start to finish
08 February 2025
Please see above. While obviously keen to sell us a new car, there was no pressure but rather a genuine effort to find out what we really wanted and then to provide something that met our needs.
04 February 2025
Joe and the team so Welcoming, nothing was to much to ask of them. Everything from timing and being kept up to date was unmatched.
04 February 2025
Every detail was covered, the sales and finance staff were excellent.
04 February 2025
The salesperson I dealt with had helped me with the purchase of my previous BMW and was excellent in guiding me through the process from choosing the right car for me through to talking through the new tech on the new car on delivery day. Excellent.
31 January 2025
Seamless , good communication, Tom was brilliant , staff all brilliant
30 January 2025
Made to feel special and a valued customer. Paul again couldn't have done enough for us and even involved the whole family. Nothing was too much effort and made the experience even easier to hand over my money.
28 January 2025
The salesman Sean made my buying experience feel very special.
26 January 2025
Everything was there and organised.
24 January 2025
Paul was amazing and helped me find the exact car that I was looking for. He also helped get everything prepared so that I was able to take my car on the day that we set
24 January 2025
Whilst the Sytner Warwick team were amazing, the initial experience at Stratstone Tunbridge Wells was poor. Communication and lack of engagement was unacceptable, possibly due to resource issues.
20 January 2025
Nice & easy collection, car covered ready to unveil, lots of the vehicles equipment explained
20 January 2025
Obtained the car I wanted in good time.
20 January 2025
Very professional service given by the young salesman Jordan Baylis at Sytner - Warwick
14 January 2025
Excellent experience. Can't fault Sytner. Purchase went very smoothly with no issues.
03 January 2025
Quick and easy
27 March 2025
Nicholas provided top quality service and was a pleasure to deal with
26 March 2025
Every thing was done quickly and efficiently
26 March 2025
It took ttwo vists to identify a simple proplem then a further vist to get it fixed
26 March 2025
Comprehensive video highlighted what had been checked. My customer service rep Nicholas Harrington was excellent. He was professional throughout, answered all questions I had and gave me a good summary of works required when I picked up my vehicle.
25 March 2025
except the sandwiches
25 March 2025
The service agent was very professional & curteous
25 March 2025
Came in for a recall and decided to get it serviced and have some work done while I was there. It was all ready same day.
25 March 2025
All the work was completed.
25 March 2025
When arranging my booking I was told the waiting MoT would take 1 1/2 hours. When I arrived at the garage I was advised it would be 2 1/2 hours. A consistent time would be helpful as I would have planned to do something slightly different if aware.
25 March 2025
Great Service
25 March 2025
Well explained what was done and needed doing
25 March 2025
Bodyshop repairs very good
25 March 2025
Service and quality good
25 March 2025
very, good service
25 March 2025
Some of the comments following visual examination were, in my view, suspect - there was a nail in both rear tyres which need to be replaced (cost almost £600) but my tyre supplier advised that neither had pnetrated thru the tyre and were removed £20
25 March 2025
Could do with more accessible charging points in the waiting area to enable phone/laptop power whilst waiting
25 March 2025
All good
24 March 2025
Service all completed successfully, nicely washed and vacuumed but had to wait longer than originally promised.
21 March 2025
Booked through the app. Everything carried out efficiently.
20 March 2025
Agent took care of me and made me feel welcome and tended to.
20 March 2025
A
20 March 2025
Very quick, clean and easy.
19 March 2025
Quality and efficiency
18 March 2025
The whole purpose of me going in and taking my car there was to drive either an x4 5 or 6 as I'm debating getting a range rover. All I got was pcp sale then left to wait. Not even seeing one let alone touching one or being allowed a drive
18 March 2025
I was pleased with the srvice.
18 March 2025
No problem with the lady who looked after me, 10/10 for her. However I had to request a quote from Sytner FOUR TIMES before I eventually got it. Also on both 2 recent visits, the incorrect time and/or date was different to the one originally booked.
18 March 2025
Part arrived broken
18 March 2025
Friendly service
18 March 2025
Always get looked after at sytner
18 March 2025
Everything went smoothly.
18 March 2025
Team there are very pleasant to deal with
18 March 2025
Whoever I spoke to on the phone was lovely.
18 March 2025
Service team were great throughout although the service manager could work on his phone manners a bit.
17 March 2025
Met our expectations of BMW
17 March 2025
We respect the car and when service was due they collected it and brought it back. Being both disabled we really appreciated it.
16 March 2025
Usually good experience so that is why continue to use Sytner Warwick
16 March 2025
Excellent service from Becky. Work completed as expected and on time.
16 March 2025
Great job on car great staff very happy receptionist would recommend
14 March 2025
Perfect as usual
14 March 2025
never ever any problems that could not be sorted
14 March 2025
The personal service was excellent
14 March 2025
Daniel helped me out by sorting out my wife's completely flat tyre on her Volkswagen Golf.He arranged to put on the spare tyre, smooth down the alloy wheel which had flaking paint, order a new tyre and put on this tyre when I returned to pick my BMW
14 March 2025
First class
14 March 2025
Very efficient
13 March 2025
The service person was very clear, helpful, and pleasant.
13 March 2025
Service done quickly, video very useful
12 March 2025
Overcharged Long wait
12 March 2025
Did everything we asked for, no fuss and full explanations given by service on MOT requirements etc.
12 March 2025
Spot on.
12 March 2025
Extremely happy because BMW completed a recall replacement at the same time as MOT and also cleaned the car. All free of charge. Great customer service when calling and coming in.
11 March 2025
Reception took longer than normal as it wasnt staffed
11 March 2025
Because I haven't received the phone call that was promised
11 March 2025
Verona was very helpful and the visit was effortless. The vehicle was taken care off very well in the workshop.
11 March 2025
Wasted money on nothingness in essence.
11 March 2025
I was one of a number of people sitting waiting, for some considerable time. It would help if there was one person front of house who could give an update on progress of servicing to waiting customers.
11 March 2025
Friendly and professional staff. Nice reception experience.., always happy to greet me. Great coffee??
11 March 2025
Timing and cost was as estimated.
11 March 2025
Went in for an investigation, quickly identified the issue and gave me honest feedback/advice on what needed doing rather than just defaulting to replace the part which they could easily have done.
11 March 2025
Very satisfied. I always feel like my car is serviced to a high standard and the valet service is to a high standard too.
11 March 2025
I was kept well informed of everything happening
11 March 2025
Great service from Warwick. Dan Mills in particular was excellent
11 March 2025
Not 5 stars just because of the spark plug issue and the additional 1 hour delay
11 March 2025
Great service and communication from Dan on this visit.
11 March 2025
Fantastic customer service from Julie Marshall and all the team. Thank you!
11 March 2025
Excellent service from Becky
11 March 2025
Corrected initial issues experienced and went further to ensure satisfaction. Good service.
11 March 2025
Difficult to book via call centre. Having responded quickly once I got through to Warwick, unfortunately I received no call back to tell me car couldn't be repaired leaving me without car.
10 March 2025
Fantastic aftersales and services support. Becky went above and beyond to accommodate me, despite me arriving the day before my actual appointment.
10 March 2025
Feedback and comms with Hollis were great. Work done on time (early) and as promised.
10 March 2025
It was a near perfect service. The work my car needed turned into a large job which was dealt with very well. The only minor negatives were that I had to return for a small follow-up job and even more minor was that a courtesy car was unavailable.
10 March 2025
Cannot fault their communication and effort.
09 March 2025
From booking to being very competently looked after by Nick, plus being kept up to date with the service tracker, it was a very smooth process
09 March 2025
Friendly staff, professional service, place to work whilst the work is taking place and a lovely environment.
09 March 2025
Great staff
09 March 2025
Kept informed as to the status of my car, work carried out was to the highest standard. And the courtesy was and vacuum were an added bonus.
09 March 2025
Excellent customer service. Knowledgeable staff and efficient communications.
09 March 2025
Experienced staff, helpful and friendly. Service carried out and explained & all done in good time. Charlotte, who looked after me, couldn't have been more helpful. Explained the workings on the curtsy car, which was excellent, and kept me informed.
08 March 2025
Everything I asked for was done without me having to chase.
08 March 2025
Work was carried out quickly. Instructions were followed. Service representative was kind and helpful
08 March 2025
All good and not had a bad experience yet.
07 March 2025
It wasn't a service, but the purchase of one tyre for use in future. It was quick and efficient, and the tyre was only a few months old.
07 March 2025
Nice atmosphere to waiting coffee and tea available very often someone came and asked if I was okay or if they could get me anything
07 March 2025
Front facing staff did their best but scheduling and a problem generated during pre-arranged work caused me inconvenience and my contact had to go to find out what was going on as the information was not forthcoming. Poor value in a premium service
07 March 2025
Seamless from start to finish, Nicholas also managed to push through my visit in a very quick time, he was very professional and a pleasure to deal with.
06 March 2025
Smart liason, professional and courteous
06 March 2025
Same as my previous answer and very professional.
06 March 2025
The service we got was second to none
06 March 2025
Charlotte was very helpful
06 March 2025
Half way through the day, my son's school called to say he was ill. Sean lent me his car so I could collect him. After we got back the girl on reception was brilliant making sure he was comfortable.
01 March 2025
Excellent and friendly service
28 February 2025
Kept up to date with the progress
28 February 2025
Everything done satisfactorily
28 February 2025
See above
27 February 2025
Much improved
27 February 2025
The staff are the best asset of this franchise.
25 February 2025
The the reasons highlighted above.
25 February 2025
Feel like a valued customer
25 February 2025
Help with identifying which tyre / book in / how to claim on the insurance etc
24 February 2025
Customer Service Advisor Nick was absolutely brilliant and helpful and kept me in the loop all the time. Well done Nick.
24 February 2025
My vehicle was recalled and has no problems
24 February 2025
Becky was very friendly and didn't keep me waiting. Very good communication
24 February 2025
All done very well and beat your 2hr estimate
24 February 2025
Friendly and efficient staff who arranged a very nice man to give me a lift to and from the BMW garage
24 February 2025
My car was seen and dealt with on time and washed and valeted too.
24 February 2025
Staff are always courteous, helpful and keep you informed of the progress of any work being conducted on your vehicle.
24 February 2025
Dan Mills was top class but my score reflects my overall experience of the changes brought in by Sytner - call centre; changes to the Receptio staff
24 February 2025
Quick response and helpful
23 February 2025
Professional and friendly support with good communication throughout the service
23 February 2025
Good customer outcome I was very happy and much better than recent other experiences with the booking process
23 February 2025
Was given excellent customer service and also do at bmw warwick, friendly and professional advisors
23 February 2025
Grace was particularly helpful and polite. Especially when dealing with the above issue
23 February 2025
The chap I dealt with efficient and quick. What I wanted
22 February 2025
Courtesy car, while my X2 passed its MOT, and had a transmission oil and a beautiful valet. I thought that Grace was very efficient and communicated well during the day.
22 February 2025
Availability, cost and quality
22 February 2025
First time visiting and servicing and everything was good
22 February 2025
Great service
22 February 2025
Excellent service
21 February 2025
Although I needed to raise this myself, the team was happy to honour the free MOT deal I got when I bought my car during the Rybrook days. Really hoping it's remembered for next year, great way to keep me coming back for maintenance.
21 February 2025
There was an issue after the service but it was handled in a friendly and professional manner.
20 February 2025
Everything was completed to total satisfaction
20 February 2025
Grace my service advisor demonstrated the excellent values on why I support the brand. She was professional, patient, courteous and had good knowledge of the brand.
19 February 2025
3 stars is good whereas 5 stars is exceptional - which it wasn't!
19 February 2025
It was disappointing that the health check/diagnostics on my car which the BMW Service Centre recommended and for which I paid £150 only told me what I knew already and what you had previously told me when I had the car MOT'd in December 2024.
19 February 2025
Everything was done efficiently and on time.
19 February 2025
No problems so far
19 February 2025
The servie light was not reset The car was cleaned then driven through mud and not vacuumed
19 February 2025
No issues
18 February 2025
Sytner went above and beyond to accommodate me on the day, which I am very grateful for.
18 February 2025
The video health check received from the techniican was good. It was good to see all the aspects of the car that one doesn't always see. Good to hear that my car is in excellent condition. Charlotte was brilliant and should be complimented
18 February 2025
Very good service
18 February 2025
Great service from Becky
17 February 2025
I was kept well informed while work was carried out
17 February 2025
Treated well, nice facility
17 February 2025
Verona was excellent, helpful and friendly- she kept me updated about the service.
17 February 2025
Whilst the technicians were able to spot an issue with the right rear tyre, they completely missed both front tyres were down to the canvas on the inside and only stating tread depth in the middle of tyre. Within days of the service had 2xpunctures
17 February 2025
All very transparent and straightforward.
17 February 2025
Car was repaired satisfactory
17 February 2025
The general standard of service received on the day was actually very good, with good communication and prompt attention from staff. I was served by Nicholas and he was both friendly and helpful, so full marks for the `customer facing' element.
16 February 2025
The work quoted for us is way overpriced and for work that should be covered under warranty
14 February 2025
Same answer as before
13 February 2025
Always the best service.
13 February 2025
Whilst expensive the problem got sorted and using Bumper helped with this.
13 February 2025
Charge for hire car unnecessary
13 February 2025
Staff waiting for my arrival and greeted by name as I got out of my car, really lovely touch.
13 February 2025
I turned up without an appointment as my vehicle desperately needed an Ad Blue top up. I spoke with Grace, who managed to get the vehicle in at short notice. She made us feel extremely welcome and her customer service skills were second to none.
13 February 2025
Great service, clear communications
13 February 2025
Easy to organise very clear on what was being done via video
12 February 2025
The overall service experience at Sytner Warwick is excellent, I like the video for the vehicle service check and explanation from the technician as to fault diagnosis for reported problems, all of the staff are friendly and professional.
12 February 2025
As above
12 February 2025
Fast efficient helpful service
12 February 2025
Everything was done efficienly and was communicated well.
12 February 2025
Good feedback and tracking
11 February 2025
Personally Becky made the experience pleasant enough but my wallet will take some time to recover
11 February 2025
Thorough and professional
11 February 2025
Everything as I have already said above 100% GREAT
11 February 2025
Really good customer service, Charlotte was super helpful and efficient and organised me a lift back after dropping the car which was very helpful.
11 February 2025
Very helpful team. Good communications. Nick kept me informed every step.of the way. Very happy
11 February 2025
See first answer
10 February 2025
Can't fault my treatment
10 February 2025
Very effective and easy.
09 February 2025
From going through then form you fill in to offering coffee and keeping you up to date with what is going on always makes you feel well looked after and comfortable.
09 February 2025
Professional
09 February 2025
Same reason as above. The customer care and service is a 5 star no question. It was disappointingly let down by the issues when picking the car back up.
09 February 2025
My X3 went in for an airbag recall - they picked up a tyre issue during the complimentary inspection - Charlotte organised a new tyre with great efficiency. I was due to fly to Spain from Heathrow next day -returning in very cold wet weather etc
08 February 2025
Excellent
08 February 2025
The staff were very attentive and caring
08 February 2025
Engine night cost was £150. System Reset was £150. No physical parts changed so £300 for turning the warning light off.
08 February 2025
Did the two vehicle recalls and changed brake discs & pads
07 February 2025
Asked for a quote on some minor bodywork and haven't heard anything since.
07 February 2025
All work completed on time whilst waiting in a comfortable environment.
07 February 2025
Easy to deal with
07 February 2025
Nick was great! Efficient, courteous and knew his stuff. Good on comms too throughout process.
07 February 2025
The vehicle was repaired quickly and the garage communicated effectively when it could be collected.
07 February 2025
Service completed no fuss.
07 February 2025
Professional service .....even cleaned the car for us ....what more could you want from a service partner
06 February 2025
They sorted my issues out quickly and were helpful
06 February 2025
Having bought an approved used car, I didn't expect to bring it to garage 3 times for the same issue. Hopefully this time is the good one.
06 February 2025
Exceptional
06 February 2025
Details missed
05 February 2025
Work done to time and satisfaction.
05 February 2025
Good service and communication
04 February 2025
Warwick have always been a great dealership to interact with over the last 10 years.
04 February 2025
I was kept informed of progress on a regular basis
04 February 2025
Hollis was brilliant and easy going. Sorted out my BMW ID in a matter of moments and everything was seamless. Fantastic service.
04 February 2025
Good comms, knowledgeable advice
04 February 2025
Completed on time with no delay
04 February 2025
Great service and knowledgeable service staff.
03 February 2025
Always kept informed on progress.
03 February 2025
Dan and Ben were very pleasant and knowledgeable.
03 February 2025
Service guy was great. Experience ruined by very poor car wash. Had to take it to be washed when I saw it in the light the next day.
03 February 2025
Simple and precise and timescales met for collection. updated throughout the experience.
03 February 2025
helpful and informative service
03 February 2025
My vehicle was fitted in immediately. Despite some issues with garage equipment which was out of the control of Sytner Warwick, they went out of the way to find an alternative solution to get my vehicle fixed as soon as possible
02 February 2025
The car was ready for collection, and I was text to tell me it was done.
02 February 2025
Richard was extremely helpful with us choosing our car even though we changed our minds twice on which car to buy
02 February 2025
Great personal service (perfect balance of updates and space given), and great facilities to work / refreshments at Warwick.
02 February 2025
Prompt and efficient service
02 February 2025
The staff at Warwick were so friendly and welcoming. I truly felt that I was being looked after whilst my car was being dealt with.
02 February 2025
Job completed as expected
01 February 2025
Prompt, helpful and great service. We left feeling like we have been told all there is to know about the products we were buying
01 February 2025
Spoke to service manager regarding the issue with my car. Felt that he did everything he could to assist me.
01 February 2025
Everything went well
01 February 2025
Really helpful staff, made me feel comfortable.
01 February 2025
The people at BMW Sytner Warwick, are very knowledgeable and experienced, and will listen and give you the best possible advice, which is all what we want.
31 January 2025
Charlotte kept me informed at all times and was extremely friendly and helpful, she is a credit to the team and I can't thank her enough.
31 January 2025
Dan kept me informed throughout the time my car was in the dealership. Exceptional young man, a credit to the service department
31 January 2025
Would have been 5 but it took longer than expected meaning I had to take a couple of teams meetings in the garage rather than in my office.
30 January 2025
Pleasant, worry free
30 January 2025
Exceptional. On entering the premises right through to leaving. Primary reason for being impressed was a young knowledgable techie that I was introduced to that helped me and answered all my questions about the tech in the car. He was outstanding.
29 January 2025
Great service. It was convenient to be able to wait and work, all while being offered a free coffee!
29 January 2025
After 4 visits with the same problem i was feeling disappointed. But this assistant booked the car in straight away and didn't rely on the electric key (which didn't register the puncture!) She was very efficient. And the tyre was changed shortly aft
29 January 2025
Great effort put in place by Grace as customer service representative. She made sure the solution was provided on time. Excellent job by her.
29 January 2025
Efficient service / very pleasant surroundings / coffee served while I waited / car washed and vacuumed
28 January 2025
I was late for my appointment and they still managed to fit my car in and I was told my car was going to take longer than what I thought and I had to get to work so they sorted travel arrangements out for me aswell
28 January 2025
My service contact, Georgio, was excellent but the service took longer than originally advised.
27 January 2025
All dealt with promptly and per our request Nick kept us directly informed (via messages) on progress and ensured our vehicle was completed for collection on time
27 January 2025
Very happy. Job concrete in a timely manner, and provided taxi servies for me
27 January 2025
As always good communication throughout the process
27 January 2025
Generally well looked after. The only problem was the heater fan was noisy either the new filter. This was rectified quickly taking about 10 minutes. So I was not held up for long.
26 January 2025
Hassle free
26 January 2025
Very satisfied
26 January 2025
I have an older car and Georgios was very helpful and arranged a bespoke service quote for my car.
26 January 2025
Polite and professional
26 January 2025
My service advisor was very helpful, pleasant and explained everything to me very clearly.
26 January 2025
George was nice to deal with
25 January 2025
Hollis kept me updated proactively on a regular basis during a complicated and protracted repair.
25 January 2025
I was kept informed of the work being carried out in my vehicle and why . Plus when I collected my vehicle it had been given a car wash .
25 January 2025
Again, everyone very nice and helpful.
25 January 2025
Very friendly and welcoming
25 January 2025
Service, MOT and additional work carried out professionally
25 January 2025
Again excellent, a pleasant experience
24 January 2025
Very helpful and informative sertaffvice s
24 January 2025
Very satisfied!
24 January 2025
Satisfied
24 January 2025
It took nearly 3hrs to do my MOT and that was without the courtesy wash.
24 January 2025
Although there was a delay with my service they kept me updated and gave me a discount on the total which I was happy with
23 January 2025
Grest customer service
23 January 2025
Very efficient service. Cost is an issue, but I accept it to get a decent job done.
23 January 2025
When I've picked it up after the MOT, the "vehicle inspection needed" message was still ON! No video of the "vehicle health check". 1 week later, the car still appears that it's in service on the app. All this makes it a huge step down from Rybrook!!
23 January 2025
High quality service and the health check was very useful
23 January 2025
Car was service on time with regular updates. Damaged tyre was replaced within the promised timescale. Car was returned washed and vacuumed in a nice condition.
22 January 2025
Quick service
22 January 2025
I was not advised of the £150 diagnostic fee when booking the car in, only when I arrived at the garage for my appointment.
22 January 2025
Service receptionist was fantastic, but what let the overall service down was the poor quality of the service wash. A drive through car wash at a BP petrol station can produce a better clean.
22 January 2025
Very good, love the video update on my vehicle that's a top job
21 January 2025
Due to the extra work needed I had to stay longer than planned. Even a lift to buy a sandwich for my lunch was arranged!
21 January 2025
Given all the information i required and very helpful staff from the minute I entered the showroom
21 January 2025
Great service from the Sytner Warwick team. Hollis Cockerill went above the call of duty to ensure my questions and concerns were addressed fully. Thank you.
21 January 2025
Transparent interaction, clear communication and a smile every time one makes eye contact, small but invaluable.
21 January 2025
Everything is professional at Sytner Warwick-Hollis in particular was excellent and a delight to deal with.
21 January 2025
Was not happy to start with,I am nearly 83 years of age,and when the service advisor finally rang,did not like some of the answers,but saying that,he was good in the end,they needto get organised in my opinion,I have been a customer there for about
21 January 2025
I had a great video of the MOT procedure but nothing with the brake fluid replacement which I paid £103.41 It would have been nice to see the actual job being done
21 January 2025
The colleague I dealt with was excellent - she was very well informed, very professional and had an easy rapport with customers and other colleagues. Explained everything very well. Great service overall.
21 January 2025
They alway's do great work
21 January 2025
All the above plus an explanation as to the software issue.
21 January 2025
Very helpful
20 January 2025
Very
20 January 2025
I was about to cancel the appointment, however they rang me and suggested to come for updates. George perfectly looked after my car and me all the way through providing with all relevant info and updates. Carry on like that Sytner! Thumbs up
20 January 2025
Vehicle fixed. Not satisfied with customer service
20 January 2025
Very satisfied everything explained clearly
20 January 2025
No one taking responsibility for car even though it has been under care of garage all its life . No coherent explanation for what is wrong and how it can be addressed
20 January 2025
Excellent service
20 January 2025
George was brilliant
19 January 2025
As she promised
19 January 2025
The person who dealt with my service was great. It was also nice to just deal with one person.
19 January 2025
Good very good
19 January 2025
OK. I needed the front brake discs and pads changed. I booked on line. I got a confirmation showing 4 front discs and pads to be changed! I finally got this resolved. I was quoted a price that was not correct as it didn't include the VAT.
19 January 2025
Expensive!
18 January 2025
Free health check and video
17 January 2025
Very professional people, lovely facility. Very happy with the car - price was a little high but the spec level is rare and I'm. Dry happy with my purchase. Even thought it's not my closest BMW location, I'd happily go back for my next car.
17 January 2025
You have professional staff
17 January 2025
Always been satisfied since buying the car over 12 years ago from here.
16 January 2025
Helpful, informative, went out of their way to fit in the MOT that had not been booked with the other service but was due for the first time, and a very clean car at the end despite issues with the freezing jet wash!
16 January 2025
Tom Leach was hugely helpful and accommodating when I had an issue that he quickly resolved
15 January 2025
Staff showed real concern over the fault and wanted to make sure it was rectified In particular I would like to commend the service member , Charlotte, for her professional, friendly and courteous attitude towards us,
15 January 2025
Prompt, polite, professional on time service.
15 January 2025
Really excellent service from Charlotte- she was both professional and friendly, and made me feel very welcome.
15 January 2025
Pleased with the service I got
15 January 2025
We all need interaction there is far to much time spent on hold waiting to speak to a real person. BMW has the personal touch. They care and work to the best of their ability to help , support and complete a fantastic service.
15 January 2025
Hollis did everything she could to help.
14 January 2025
Good
14 January 2025
Very good
14 January 2025
Staff are excellent, always very welcoming and helpful. Hollis has been great, always goes above and beyond!
14 January 2025
Staff were very helpful
14 January 2025
I could not fault the service provided.
14 January 2025
No issues to report.
14 January 2025
On this occasion the work completed appears fine although it took somewhat longer than i had expected for a waiting appointment.
14 January 2025
The service consultant was excellent. Loved the new showroom and service centre.
14 January 2025
All work undertaken professionally.
14 January 2025
Work done on car on time
14 January 2025
I have already sent a follow up to this and had zero contact. I would advise you follow up with that as a good starting point
14 January 2025
Helpfulness
13 January 2025
George was great. Very knowledgeable and explained everything clearly. Kept me updated with works. He's an asset to the company.
13 January 2025
Becky was lovely and really helpful. Although I was disappointed the new part fitted was faulty again, the team ordered a new part immediately and were able to return my car the day after. Becky kept me updated throughout.
13 January 2025
It was very good!
13 January 2025
I have made appointments for breakpads to be change and knew I have notifications about tyre pressure
13 January 2025
Everything went as it should. Staff very helpful.
13 January 2025
Friendly and professional staff
13 January 2025
The team at Warwick were very efficient and booked and processed the work very quickly,
13 January 2025
Wonderful personable service provided on my first visit to BMW Sytner Warwick
13 January 2025
Excellent service as always
13 January 2025
My issues were dealt with very well by Verona Smith, she is superb front of house!
13 January 2025
Good
12 January 2025
Excellent service from Hollis and the team
12 January 2025
No complaints
12 January 2025
Excellent service throughout
12 January 2025
The staff are super friendly and helpful
12 January 2025
Very satisfied was told clearly what was happening to my vehicle the video check is a great feature
10 January 2025
Verona in service at Sytner is amazing, unfortunately since the change to Sytner the 'overall' experiance is poor.
10 January 2025
Hollis has been amazing all throughout the process.
10 January 2025
I had a dashcam fitted. I hadn't realised we'd ordered just the front one, Jordan went out of his way to find out if I could also have a rear one fitted and introduced me to product guru Jag who also went out of his way to assist me.
09 January 2025
Great service and was kept informed of progress while I was waiting
09 January 2025
General lack of communication and not being told what was going on.Communication was only improved after I went in and complained
09 January 2025
Cannot fault it
08 January 2025
Friendly and professional
08 January 2025
Work done on time as expected
08 January 2025
They looked after my vehicle brilliantly
08 January 2025
Very good, welcoming and polite and put my mind at ease.
08 January 2025
Lovely friendly staff, nice environment to wait and very helpful in explaining sl the options available to me
08 January 2025
Very helpful staff and quick response to my issue.
08 January 2025
Easy to deal with
08 January 2025
Even though my vehicle had to be returned to the workshop, Nicholas Harrington was excellent at keeping me informed throughout the whole process. He has rectified the issues and restored my faith in the Sytner Group!
07 January 2025
Lovely service video, but too garbled; could not understand a lot of it due to background noise
07 January 2025
Service was far beyond expectations. I was served by Becky, she noticed it was my Birthday on the day of my car service and when I came to collect my car she had got me a card and some chocolates. Becky is a credit to Sytner, amazing customer service
06 January 2025
Very good service, Hollis communicated well and was efficient and thorough. Pleasurable experience in branch whilst waiting for the service
04 January 2025
Good service and liked the video
27 March 2025
As above